FAQ

 
Window Cleaning - Wood's Janitorial & Construction in Aberdeen Ave Hoquiam USA
 
Upholstery Cleaning - Wood's Janitorial & Construction in Aberdeen Ave Hoquiam USA
 
Carpet Cleaning - Wood's Janitorial & Construction in Aberdeen Ave Hoquiam USA
 
When cleaning my carpet do I have to move all of my furniture off of the carpet?
No, if you move some of the smaller items that is helpful. Most large items will be moved by the technician and then put back with blocks or tabs underneath, if needed, for drying purposes.
Is it safe to let my children or pets be on the carpet or upholstery after it is cleaned?
Yes, we always try to choose cleaning products that will not be harmful.
How long before I can walk on my carpet after it has been cleaned?
You can walk on it anytime. We do have shoe covers available for those who would like them. However, some choose to be in stocking feet or go barefoot.
How long before I can put furniture back or remove the blocks and tabs under my furniture?
We recommend 24-48 hours after having your carpet cleaned before removing any of the blocks or tabs from under furniture. Even when a carpet is dry to the touch it may still have residual moisture for the 24-48 hour period.
How long does it take my carpet or upholstery to dry?
Dry to the touch usually takes 6-8 hours with a maximum of 24 hours.
Do I have to vacuum my carpet and upholstery before it gets cleaned?
It is not necessary but some choose to do this because of their personal preferences.
Can I clean my carpets/upholstery/windows if it is raining or it is wintertime?
We clean many homes during winter. The carpets and upholstery in your house will dry in a reasonable amount of time as long as you have the heat set comfortably warm. If you have your windows cleaned they may have a few extra rainspots but the wintertime dirt and grime will have been removed.
What should I use to spot clean my carpets and upholstery?
We have spot cleaners available for purchase that are much safer to use on your carpet and upholstery than store-bought products. Using some household cleaners purchased at the store can lead to setting spots and even color loss in your carpet and upholstery. If you do not have our spot cleaning product, then we recommend that you use only clean water and a towel to blot up any spills or spots (do not rub the spot with the towel). If you cannot remove the spot please call us to give you a more thorough cleaning.
Do you give free estimates?
Most estimates are free and can be done over the phone.
Should I call you before or after my insurance adjuster looks at my house or business?
For emergency cleanup and initial response call us right away. It is also good after the initial emergency cleanup to have us there at the same time as the adjuster so that we can all be on the same page as to what is best for restoring your home or business.
My insurance company is sending out their own restoration contractor, do I have to use that company?
You are free to choose any qualified restoration contractor. The restoration contractor that the insurance company is sending out is most likely part of what is called a “Preferred Vendor Program”, meaning that they have gone through steps required by the insurance company in order to receive more calls for work. You may choose to use this contractor but you are not required to do so.
For more information on our services or if you have any questions please feel free to contact us.